LashLYFE Returns, Exchanges & Training Policy

Effective Date: August 24, 2026

At LashLYFE Academy + Supplies, we take pride in providing high-quality lash products, education, and training experiences. Because many of our products are professional-use items and our trainings provide immediate access to educational content and materials, all sales are considered final unless otherwise stated in this policy or required by applicable law.

PRODUCT RETURNS & REFUNDS

LashLYFE does not accept returns or issue refunds for products due to a change of mind, incorrect product selection, personal preference, or failure to review product details before purchasing.

Please carefully review product descriptions, specifications, quantities, and other available information before completing your purchase.

Once an order has been placed, we are unable to guarantee that it can be canceled or modified.

No Refunds

All LashLYFE product purchases are final sale. Refunds will not be issued for:

• Change of mind

• Incorrect product selection

• Ordering the wrong size, curl, length, quantity, or product

• Products that do not meet personal preferences

• Failure to review product information before purchasing

• Failure to follow product instructions

• Improper storage or handling of products

• Products that have been opened, used, altered, or damaged after delivery

This policy does not limit any rights you may have under applicable law.

MANUFACTURER DEFECTS & PRODUCT EXCHANGES

LashLYFE will consider an exchange when a product arrives with a verified manufacturer defect or product issue attributable to LashLYFE.

If you believe you received a defective product, please contact us as soon as possible after delivery with:

• Your order number

• A description of the issue

• Clear photos and/or video demonstrating the issue

• Photos of the product and packaging when applicable

Our team may request additional information to determine whether the issue qualifies for an exchange.

If approved, LashLYFE will provide instructions for returning the affected product.

Return Shipping

The customer is responsible for the cost of the return shipping label unless the issue is determined to be the result of an error or fault on the part of LashLYFE.

If LashLYFE shipped the wrong item, an incorrect quantity, or a product with a verified manufacturer defect, LashLYFE may provide a return shipping label and cover the applicable return shipping cost.

Products returned without prior approval may not be accepted.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact LashLYFE promptly after delivery.

Please provide your order number and photos of:

• The shipping box

• The shipping label

• The damaged product

• The product packaging

We will review the issue and determine the appropriate resolution.

TRAINING & EDUCATION SALES

All LashLYFE Academy courses, classes, workshops, mentorships, digital education, and other training purchases are non-refundable.

Once enrollment or access has been purchased, refunds will not be issued due to:

• Change of mind

• Failure to attend

• Scheduling conflicts

• Failure to complete the training

• Failure to watch or access course materials

• Personal circumstances

• Lack of time to complete the course

• Failure to achieve a particular business or income result

Educational results vary from student to student. LashLYFE does not guarantee a specific income, number of clients, business success, certification outcome, or other financial or professional result.

Training Transfers & Rescheduling

Training dates, enrollment transfers, or rescheduling requests, when applicable, are subject to the specific terms provided at the time of purchase and LashLYFE availability.

A training purchase does not automatically guarantee a transfer, rescheduling, or refund.

DIGITAL PRODUCTS & COURSE ACCESS

Digital products, online courses, downloadable materials, memberships, and other electronically delivered educational content are final sale.

Because digital content may be accessed immediately after purchase, refunds are not provided based on non-use or failure to complete the material.

CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all product and training information before purchasing.

By completing a purchase through the LashLYFE website, you acknowledge that you have reviewed and agree to the applicable product, training, shipping, and return policies.

CONTACT US

If you believe you received a defective product, an incorrect order, or have an issue that may qualify for an exchange, please contact LashLYFE Customer Support with your order information and supporting documentation.

LashLYFE Academy + Supplies reserves the right to review each situation individually and determine whether an exchange or other resolution is appropriate, subject to applicable law.